"Bar keep get me a drink, that's when she caught my eye."

So I'd like to share with my faithful blog readers a day in the life of an Exel Direct Scheduler.
*Phone rings* *Phone rings*
Customer: Hello?
Valerie: Hi, is this Sandra?
Sandra: No, you have the wrong number.
Valerie: Are you sure?
Sandra: Quite sure. No Sandra here.
V: Really? Because this is Exel Direct, delivery service for Pottery Barn.
S: ...Oh. Then yes. This is Sandra. I thought you were a telemarketer.
V: Nope. Just calling to schedule your delivery.
S: Okay, what day do you have?
V: Can I verify your address first please?
S: Yes, it's 1-2-8-6 Supolveda Street. Spelled S-U-P-O-L-V-E-D-A. That's in Galveston Texas. Spelled G-A-L-V-E-S-T-O-N Texas. 4-4-3-0-7.
V: Okay, we're showing our first available date for delivery is going to be...Thursday, Decemeber 17th. Would that work for you?
S: Oh. It's that far out?
V: Yeah...sorry, around Christmas we get kinda busy.
S: Could I have it this weekend? The 12th?
V: Uh, no. The 17th is our first available.
S: What about the 16th?
V: Nope. That route is full.
S: Well, I guess I'm going to have to make it work then. *siiiiiiIIIIGGGGGgghhhhhh*
V: Alright, so I'll put you down for...
S: What time are they going to be delivering?
V: Uh, they'll call you the day before to give you a two hour time frame of when they'll be in your area.
S: Oh, okay. Well thank you!
V: Oh, uhm ma'am, could you tell me of a major intersection near your home?
S: A major what?
V: Intersection.
S: There isn't one.
V: Well, it can be like a mile or two away, and if you can't think of an intersection a cross-street will do.
S: We live out in the sticks, honey. There aren't any streets nearby.
V: I can pull it up on Mapquest, hold on.
S: Oh well there's Main Street. Main Street and Buffalo Ranch Speedway. Spelled M-A-I-N Street. And Buffalo B-U-F-F-A-L-O Ranch, R-A-N-C-H...
V: Is this a gated community?
S: A what?
V: A gated community.
S: I'm not sure I know what you're saying.
V: Do you live in a gated subdivision or neighborhood?
S: Well, there are gates in our neighborhood.
V: Do we have to access a gate to get into your neighborhood.
S: Oh, yes.
V: Okay how do we get through the gate?
S: You take Main Street and turn left onto Buff...
V: No, do we need an access code or a phone number to get through the gate?
S: No, there isn't a gate. You just drive into our subdivision.
V: Are we going up or down any stairs for this delivery?
S: No.
V: Okay, looks like...
S: WELL, we do have like 4 or 5 steps going into the house, but those are just porch steps.
V: ...Okay, looks like we have you set up for delivery then on the 17th. Like I said they'll call you...
S: And what time did you say they were going to deliver?
V: Uh, they'll call you the day before with a 2 hour window of when they'll be in the area.
S: And what windows do I have available?
V: I'm not sure, they'll call you the day before to confirm times with you.
S: Oh, that's right, you said that earlier.
V: Yes. I did. Okay is there anything else I can do for you?
S: Well, can I give you another number to call for that window?
V: Sure, go ahead
S: 6-1-4-5-5-5-2-4-2-4
V: ...that's the number that I just called you at.
S: Oh, yes. It is I'm sorry. 5-5-5-2-3-2-3
V: And that's a 614 area code?
S: No.
V: ... And the are code is?
S: 614.
V: Okay. I've got you set up. Anything else I can do ma'am?
S: No, so they'll call the day before with my window, and if the window doesn't work I can just pick another day then?
V: Sure.
S: Okay. Oh, and if anyone cancels can you put me down on the list to have an earlier date?
V: Sure.
S: Oh, and I can only accept delivery after 5pm on Thursdays.
V: Okay. I'll make a note of that.
S: Thank you.
V: Well, you have a nice evening Ma'am.
S: Thank you! You have...
*Call over*